Glyn Lumley on learning:
“For years, Taiichi Ohno, the father of the Toyota Production System would not allow anything to be recorded about it. He argued that to do so would crystallize the process and stall the drive for never-ending improvement. I can see that copying others will work well in an organization that has a command and control management style where employees are told to follow a certain path as it will be good for the business and good for them. But if you want to develop a systems-thinking environment, copying will get in the way of deep-seated learning.”
But if we become consistent by using a procedure, we prevent learning.
If you had to choose between having employees learn, and have employees be consistent, which would you pick?