On Simplicity offered this advice for enjoying life more by having less:
Start seeing empty spaces as packed with freedom. Celebrate every empty shelf, bare wall, and exposed square foot of flooring as the ultimate victory. If freedom equals happiness (or at least a big component of it), then not having something just brings you closer to your personal nirvana.
The same can be said for software development. Sometimes, not adding a feature, is exactly what your product roadmap needs.
I’ve logged into Highrise hundreds of times, but the other day I logged in via the corporate preferred browser, Internet Explorer 6. I was surprised to be greeted by this splash screen, which concisely and clearly told me:
An excellent communication all the way around. Thanks 37signals for sweating the small stuff!
I’ve tried countless to-do tracking systems over the years. Backpack is the first one I’ve stuck with for more than a month. Actually, today marks my 2-year anniversary since I first signed up for the tool. Yeikes! Two years!
I’ve used it to pick baby names with Sarah, track my work and home to-do lists, plan vacations, communicate with our kitchen designer, and set up reminders to change the furnace filter regularly – it works great!
Give it a try!
Sarah from 37signals says phone support is a bad experience:
Phone calls require you to stop what you’re doing, go to a quiet place, and concentrate. It requires waiting on the line, listening to hold music, being transferred and possibly having the call lost, all so you have to start over again. You can’t share a phone call with your colleagues, you can’t get someone else’s input or feedback.
…
We get requests every day from people who don’t think email support will cut it and demand a phone number to call us. Their worries are assuaged when they get a reply from me in less than 15 minutes that is informative, helpful and obviously written by a human being. It’s absolutely 100% possible to provide excellent customer care without a phone or phone number, and our company proves that daily.
Their support ticketing system? Gmail.
Are you managing your follow ups? Can’t remember what you talked about with that co-worker 2 weeks ago? Check out Highrise - it’s an amazing tool for tracking contacts, setting follow-ups, and driving the conversations you have. In my own arsenal, it is a vital support tool I use every day to stay as productive as I can be.
monthly email
RSS 2.0