Jason writes about growing without adding staff:
By making things clearer and simpler we make help/support less necessary. We’re obviously here to help people when they need help, but we’ve seen significant growth in our customer base without significant growth in customer service requests. This is the biggest payoff of simplicity and clarity.
And also talks about wether it is really the number of features that matter
I don’t think the number of features is what makes software better or worse. One more or one less isn’t really the issue. What matters is the editing. Software needs an editor like a writer needs an editor or a museum needs a curator. Someone with a critical eye and the ability to say “No, that doesn’t belong” or “There’s a better way to say this.”
A redux is an item I posted about here and here, and more than a year later I still think it is every bit as interesting and relevant. If you missed it then, perhaps you’ll enjoy it now.
Tags: redux
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