Instant Messaging causes Less Interruption

Matthew E. May, who wrote The Elegant Solution Toyota’s Formula for Mastering Innovation, reports that:

“researchers found that workers who used instant messaging on the job reported less interruption than colleagues who did not.”

Which is absolutely amazing because it’s the exact opposite of conventional wisdom. I can’t even tell you how many people I’ve heard shoot down IM because it’s “more ways for people to interrupt me”.

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This entry was posted on Saturday, June 14th, 2008 at 8:49 am and is filed under Blog. You can follow any comments to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.

1 comment

  1. Sarah
    June 14, 2008 at 9:28 am

    I wonder if your supervisors at work would be interested in this study? I believe one of them was even reading htis book.