7 Belief Systems of Poor Quality

John Dew writes for Quality Progress on the “The Seven Deadly Sins of Quality Management” [registration required]

“Until management recognizes its belief system, understands how these beliefs create dysfunctional behaviors and then embarks on a journey to develop new beliefs and behaviors based on the quality body of knowledge, it cannot extract itself from its quandary.”

The 7 root causes he identifies and discusses in more depth are:

  1. Placing budgetary considerations ahead of quality.
  2. Placing schedule considerations ahead of quality.
  3. Placing political considerations ahead of quality.
  4. Being arrogant.
  5. Lacking fundamental knowledge, research or education.
  6. Pervasively believing in entitlement.
  7. Practicing autocratic behaviors, resulting in “endullment.”

This seems right to me. Are you making things perfect every time, or do you have a quality problem? Which of these most adversely affect the quality of the products you make?

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