Guy Beaver on “The Professional Syndrome”
With large batches of non-prioritized (but important) work “pushed” through the professional organization, individuals can easily be blocked due to waiting, delays, etc. But their professional behavior (and skills in multi-tasking) drives them to work on the next most important task. Integrate this over time for the large number of projects that are pushed through the organization and the unexpected result is the biggest cause of unnoticed waste – everyone “almost” working on the most important thing.
[via NetObjectives, Economies of Scale (Don't) ]
