C. William Pollard (twice the CEO of ServiceMaster) once said in his book, The Soul of the Firm, that:
Learning and innovation go hand in hand. The arrogance of success is to think that what you did yesterday will be sufficient for tomorrow.
Without change there is no innovation, creativity, or incentive for improvement. Those who initiate change will have a better opportunity to manage the change that is inevitable.
It is the responsibility of leadership to provide opportunity, and the responsibility of individuals to contribute.
Too often new ideas are studied and analyzed until they are suffocated.

